At TruHomes, we are committed to providing a seamless and efficient experience for our clients in the real estate sector. This Delivery Policy outlines the terms and conditions related to the delivery of services, including property listings, real estate consultations, and other related services available through our website, www.truhomes.in.
Delivery of Services
TruHomes provides various real estate services, such as:
- 1. Property listings for sale, rent, or lease.
- 2. Real estate consultation services.
- 3. Assistance with property transactions (buying, selling, leasing, etc.).
The delivery of these services is primarily digital, taking place via our website, email, phone, or in-person consultations (if applicable). The delivery time for these services may vary depending on the nature of the service requested.
Delivery of Property Listings
Once you access our website and search for properties, you will immediately be able to view the details of available properties, including descriptions, images, and other relevant information. Property listings are updated regularly to ensure accuracy. However, please note that availability may change based on real-time transactions, and we recommend confirming property availability directly with us.
Real Estate Consultation Services
If you have requested a consultation, our team will reach out to you at the contact details you provide to schedule a meeting. Consultations may be conducted in the following formats:
- 1. Online (via phone, video call, or email): A consultation will be scheduled based on mutual availability and conducted via your preferred communication channel.
- 2. In-person consultation: For local clients, in-person consultations can be scheduled at a mutually agreed location.
Consultation appointments are generally delivered within 24 to 48 hours of booking, subject to availability. In case of any delays or rescheduling, we will notify you promptly.
Delivery of Documents and Agreements
In the event that documents such as agreements, contracts, or property-related paperwork need to be delivered, we will do so via email or a secure online document sharing platform. If physical documents need to be delivered, they will be sent through a reliable courier service. Delivery times for physical documents will depend on the location but typically take 3-7 business days within India.
Delays in Service Delivery
We aim to deliver all services in a timely and efficient manner. However, certain circumstances may cause delays, such as:
- 1. High demand or a large volume of inquiries.
- 2. Technical issues with our website or communication channels.
- 3. Third-party service delays (e.g., for document delivery or property site visits).
In such cases, we will inform you of any delays and provide an updated timeline for delivery. We appreciate your understanding and patience in such instances.
Delivery of Property Transactions
For clients involved in property transactions, the delivery of services may vary depending on the specifics of the deal:
- 1.Property booking or reservation: Once a booking or reservation is made, you will receive a confirmation email and details regarding the next steps.
- 2. Property sale/purchase: Upon finalizing the property deal, you will receive the necessary legal documentation, including contracts and agreements, either digitally or via postal mail.
Please note that the completion of real estate transactions is subject to the terms and agreements between the buyer and the seller, and we facilitate the process but do not directly handle the delivery of the property itself.
No Refunds for Delayed Services
While we aim to provide timely services, due to the nature of the real estate industry, delays in property transactions or consultations may occur. We do not offer refunds for delays unless the delay is caused by an error or failure on our part in delivering the services you requested.